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BENINOBAS JAMAICA BPO LLC

Security & Trust - Protecting What Matters Most

Background Checks

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Workplace Policies

Enforced clean-desk, 24/7 CCTV surveillance, and strict access protocols protect your data at every entry point.

IT Security

Advanced IT measures, including VLAN segmentation, restricted access, and endpoint controls, prevent unauthorized access and data breaches.

Controlled Communication

Our infrastructure uses segregated networks and restricted data flows to ensure secure handling of sensitive client information.

Certifications & Compliance Framework

We don’t just promise security – we prove it. Our operations align with internationally recognised standards that enterprise clients require:

Redundant Power

UPS battery backups + on‑site diesel generator (auto‑start, tested weekly).

Dual Fibre Internet

Active‑active configuration from two separate providers – no single point of failure.

Climate‑Resilient Facility

Reinforced building located outside flood zones, with on‑site fresh water storage and fuel reserves for 7+ days.

Geofenced Cloud Routing

Traffic automatically reroutes if local infrastructure is disrupted.

Data Protection & Privacy by Design

Security isn’t an add‑on – it’s embedded into every workflow.

Encryption in Transit & at Rest

TLS 1.3 for data moving across networks; AES‑256 for stored call recordings and sensitive documents.

Strict Access Controls

Role‑based permissions, multi‑factor authentication (MFA) for all admin accounts, and quarterly access reviews.

Clean Desk & No‑Device Policy

No personal phones, cameras, or removable media on the operations floor.

Data Retention & Deletion

We follow your SLA or our 180‑day default for call recordings, with certified deletion upon request.

Data Protection & Privacy by Design

Continuous Monitoring & Audits

Trust requires verification. We run:
Security camera. 24/7/365 CCTV surveillance with 180‑day archival and motion‑indexed retrieval.
24/7/365 CCTV Surveillance

24/7/365 CCTV surveillance with 180‑day archival (motion‑indexed for rapid incident retrieval).

Magnifying glass over a shield. Weekly internal vulnerability scans and quarterly third‑party penetration tests.
Weekly Internal Vulnerability Scans

Weekly internal vulnerability scans and quarterly third‑party penetration tests.

Prospective clients may request a security questionnaire or sign an NDA to receive a copy of our latest audit summaries.
Clipboard with checkmark. Annual SOC 2 Type II audits (in progress) and ISO recertification.
Annual SOC 2 Type II Audits

Annual SOC 2 Type II audits (in progress) and ISO recertification every three years.

Alert triangle or IDS shield. Real‑time intrusion detection (IDS/IPS) with 24‑hour SOC monitoring.
Real‑time Intrusion Detection

Real‑time intrusion detection (IDS/IPS) with 24‑hour security operations centre (SOC) monitoring.

Incident Response & Breach Notification

Despite best efforts, incidents can occur. We’re prepared.
24/7 incident response team on call – average initial response time under 30 minutes.

24/7 incident response team

24/7 incident response team on call – average initial response time under 30 minutes.
Envelope with an alert symbol. Client notification within 48 hours of confirming a data breach affecting your data.

Client notification within 48 hours

Client notification within 48 hours of confirming a data breach affecting your data.
Document with magnifying glass or chart. Post‑incident root cause analysis and corrective action plan shared with affected clients.

Post‑incident root cause analysis

Post‑incident root cause analysis and corrective action plan shared with affected clients.

Partnership & Vendor Trust

If you’re a potential partner, vendor, or enterprise client evaluating our security posture, we welcome your due diligence.

    Schedule a security review with our compliance team.

    Sign an NDA

    Request our full security packet (policies, audit reports, penetration test summaries).
    Request our full security packet (policies, audit summaries, penetration test reports).

    Schedule a security review

    Meet with our compliance officer and IT manager.
    Medical Practitioner handling data. Request a custom Business Associate Agreement (BAA) for healthcare clients.

    Custom Business Associate Agreement

    Request a custom Business Associate Agreement (BAA) for healthcare clients.