BUSINESS PRIVACY STATEMENT

Beninobas Jamaica BPO LLC

Effective Date: May 29, 2026

Version: 2.0 – Business & Legal Edition

1. Introduction

Beninobas Jamaica BPO LLC (“Beninobas”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This General 

Privacy Statement explains:

- What personal data we collect and why

- How we use, share, and protect that data

- Your rights and how to exercise them

This statement applies to:

- Clients and business partners (including their employees and representatives)

- Job applicants and employees

- Website visitors (supplements our website-specific notice)

- Vendors, contractors, and service providers

- Any individual whose personal data we process in the course of our BPO services

It does not apply to data we process on behalf of our clients as a “data processor” (e.g., customer call recordings or support tickets). In those cases, our client’s privacy policy governs.

2. Data Controller & Contact Information

Data Controller:

Beninobas Jamaica BPO LLC 

A1 Main street, Runaway Bay, St. Ann, Jamaica

Data Protection Officer (DPO):

We have appointed an internal Data Protection Officer. You can contact our DPO at: info@beninobasjamaicabpo.com 

3. What Personal Data We Collect

We may collect, use, store, and transfer different kinds of personal data, grouped as follows:

CATEGORY                        EXAMPLES__________________________________________________________________________________________________

Identity Data                  Full name, job title, company name, username, employee ID

Contact Data                  Business email address, phone number, postal address

Financial Data                Bank account details, payment card information (PCI-compliant), invoicing history

Employment Data         Resume/CV, employment history, qualifications, references, tax identification numbers (TRN, NIS), emergency contacts

Client Service Data       Customer interaction records, call recordings, chat transcripts, ticket history (processed under client instructions)

Technical Data               IP address, browser type, operating system, login times, device identifiers

Usage Data                     How you use our website, forms, portals, and communication channels

Marketing Data             Preferences for receiving marketing from us, survey responses

We do not collect special categories of data (e.g., health, religion, political opinions) unless required by law or explicitly provided by you (e.g., in a job application).

4.How We Collect Your Data

METHOD                                  DESCRIPTION                                                                                                                                                                             

Direct interactions                  You provide data by filling out forms, contacting us by email/phone, applying for a job, or signing a contract.

Automated technologies        As you interact with our website, we automatically collect Technical and Usage Data via cookies and analytics tools. 

Third parties                            We may receive data about you from: client referrals, background check providers (for employment), recruitment agencies, and                                                                  publicly available sources (e.g., LinkedIn for business development).

5. How We Use Your Personal Data

We use your data only where permitted by law. Below is a summary of purposes and legal bases.

For Clients, Business Partners & Vendors

Purpose                                                                                                                 Lawful Basis                                                                                                   

To negotiate, execute, and perform service agreements                                  Performance of a contract

To invoice and collect payments                                                                          Legitimate interest (to run our business) 

To provide customer support and resolve disputes                                         Performance of a contract

To send service updates, security alerts, and compliance information        Legitimate interest (to notify clients) 

To manage vendor relationships and procure services                                   Performance of a contract

For Job Applicants & Employees

Purpose                                                                                                            Lawful Basis                                                                                                   

To assess suitability for employment                                                            Legitimate interest (recruitment) or consent

To complete background checks and references                                        Consent or legal obligation

To administer payroll, benefits, and tax obligations                                    Performance of employment contract / legal obligation

To maintain emergency contact and health & safety records                    Legal obligation / legitimate interest (employee welfare)

For Website Visitors & Marketing

Purpose                                                                                                            Lawful Basis                                                                                                      

To respond to inquiries via contact forms                                                     Legitimate interest (to communicate)

To send newsletters or promotional materials                                             Consent (opt-in)

To improve our website and services (analytics)                                          Legitimate interest

To comply with legal or regulatory requests                                                Legal obligation

Note: We do not sell your personal data to third parties.

6. Disclosure of Your Personal Data

We may share your data with the following categories of recipients:

Recipient Category                                               Examples                                                                                                                                                       

Service providers                                                    IT hosting, cloud storage, CRM, telephony, analytics, payroll processors

Professional advisers                                             Lawyers, auditors, insurance brokers, consultants

Regulators & law enforcement                            Tax authorities (TAJ), data protection authority, police (if required by law)

Client-Directed parties                                          When we process data on behalf of a client, we may share it as instructed in our service                                                                                     agreement

Prospective buyers                                                 In the event of a merger, acquisition, or sale of assets (subject to confidentiality and only as                                                                                          permitted by law)

We require all third parties to respect the security and confidentiality of your data and to comply with applicable privacy laws.

7. International Data Transfers

We may transfer personal data outside of Jamaica, for example:

- When using cloud service providers with servers located in the United States, European Union, or other regions.

- When our clients require data processing in a specific jurisdiction.

In all cases, we ensure an adequate level of protection by:

- Using Standard Contractual Clauses (SCCs) approved by relevant authorities.

- Ensuring the recipient is certified under EU-US Data Privacy Framework (where applicable).

- Obtaining your explicit consent where required by law.

For more information on specific transfer mechanisms, contact our DPO at info@beninobasjamaicabpo.com`.

8. Data Security

We have implemented appropriate technical and organisational measures to protect your personal data, including:

Measure                                    Examples                                                                                                                                                                                     

Encryption                                TLS for data in transit; AES256 for stored data (where feasible) 

Access controls                        Role-based access, strong passwords, multi-factor authentication (MFA) for sensitive systems

Physical security                      Biometric access to offices, 24/7 CCTV, clean desk policy

Monitoring & testing              Regular vulnerability scans, penetration testing, and security audits

Employee training                  Annual data protection and security awareness training for all staff

While no internet transmission is 100% secure, we continuously review and improve our security posture.

9. Data Retention

We retain personal data only as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and reporting requirements.

Data Category                                                                                 Typical Retention Period                                                                                                  

Client contract data (invoices, correspondence)                    7 years after contract end (tax/legal obligation)

Job applicant data (unsuccessful)                                             12 months after decision (with consent)

Employee records                                                                        6 years after termination of employment

Call recordings & chat transcripts                                            As specified in client SLA (typically 90180 days, unless a longer period is                                                                                                          contractually required)

Website analytics (anonymised)                                                26 months (Google Analytics default)

Marketing preferences                                                                Until you opt out or unsubscribe

After retention periods expire, we securely delete or anonymise your data.

10. Your Data Protection Rights

Depending on your location, you may have the following rights:

Right                                                                            What It Means                                                                                                                                          

Right to access                                                            Request a copy of the personal data we hold about you. 

Right to rectification                                                  Ask us to correct inaccurate or incomplete data.

Right to erasure (right to be forgotten)                   Ask us to delete your data, subject to legal obligations (e.g., tax records).

Right to restrict processing                                       Limit how we use your data while a complaint is resolved.

Right to data portability                                            Receive a copy of your data in a machine-readable format (e.g., CSV).

Right to object                                                            Object to processing based on legitimate interests or direct marketing.

Right to withdraw consent                                        Where we rely on consent, you may withdraw it at any time.

How to exercise your rights:

Contact our DPO at info@beninobasjamaicabpo.com. We will respond within 30 days (or as required by local law).

If you are in the EEA, UK, or Switzerland, you also have the right to lodge a complaint with your local supervisory authority. In Jamaica, you may contact the Office of the Information Commissioner (once operational) or seek legal advice.

11. Cookies & Similar Technologies

Our website uses cookies as described in our Cookie Policy (see separate notice or the cookie bar on our site). You can manage cookie preferences via your browser settings or the cookie consent tool on our website.

12. Children’s Privacy

Our services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with data, please contact us immediately so we can delete it.

13. Do Not Track Signals

Our website does not currently respond to browser “Do Not Track” signals. However, you may opt out of cookies as described in our Cookie Policy.

14. Changes to This Privacy Statement

We may update this statement from time to time to reflect changes in legal requirements, our business practices, or technology. The latest version will always be available at: 

https://www.beninobasjamaicabpo.com/privacy-policy

Significant changes will be notified via email (for clients and employees) or a notice on our website. The “Effective Date” at the top indicates when this version was published.

Welcome to the website of Beninobas Jamaica BPO LLC (“Beninobas”, “we”, “us”, “our”). By accessing or using our website (the “Site”), you agree to comply with and be bound by the following Terms of Service (the “Terms”). If you do not agree to these Terms, please do not use our Site.

1. Use of the Site

You may use the Site only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Site in any way that violates any applicable law or regulation.

• Attempt to interfere with the proper working of the Site (e.g., through viruses, hacking, or excessive automated requests).

• Collect or track the personal information of others without their consent.

• Use the Site to transmit any advertising or promotional material without our prior written consent.

We reserve the right to terminate or restrict your access to the Site, without notice, for any conduct that we, in our sole discretion, believe violates these Terms or is harmful to our business or other users.

2. Intellectual Property Rights

All content on this Site – including text, graphics, logos, images, audio clips, video clips, software, and the overall “look and feel” – is the property of Beninobas Jamaica BPO LLC or its content suppliers and is protected by Jamaican and international copyright, trademark, and other intellectual property laws.

You may view, download, and print a single copy of content from the Site for your personal, non‑commercial use, provided you do not remove any copyright or proprietary notices. Any other reproduction, distribution, modification, or public display of Site content is strictly prohibited without our prior written permission.

Trademarks: The name “Beninobas Jamaica BPO”, the logo, and all related names, logos, and service marks are trademarks of Beninobas Jamaica BPO LLC. You may not use these marks without our express written permission.

3. Your Submissions & Feedback

If you submit any information, inquiries, or other materials to us via forms, email, or other channels, you grant us a non‑exclusive, royalty‑free, perpetual, and worldwide license to use, reproduce, and distribute that content for the purpose of responding to your request or improving our services. We will handle any personal information you submit in accordance with our Business Privacy Statement and Website Privacy & Cookie Notice.

Any feedback, suggestions, or ideas you provide about our Site or services may be used by us without any obligation to compensate you.

4. Third‑Party Links

Our Site may contain links to third‑party websites, plugins, or applications. These links are provided for your convenience only. We do not control those third‑party sites and are not responsible for their content, privacy practices, or terms of use. You access them at your own risk, and we encourage you to read their terms and privacy policies before interacting with them.

5. Disclaimers and Limitation of Liability

Disclaimer of Warranties: The Site and all information, content, and services provided through it are offered on an “AS IS” and “AS AVAILABLE” basis. To the fullest extent permitted by law, Beninobas Jamaica BPO LLC disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non‑infringement.

We do not warrant that the Site will be uninterrupted, error‑free, secure, or free of viruses or other harmful components. You are responsible for implementing adequate security and backup procedures for your own systems.

Limitation of Liability: To the maximum extent permitted by Jamaican law, Beninobas Jamaica BPO LLC, its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of (or inability to use) the Site, even if we have been advised of the possibility of such damages.

Our total liability to you for any claim arising out of these Terms or your use of the Site shall not exceed the amount you have paid to us, if any, for access to the Site (which is typically zero).

6. Indemnification

You agree to indemnify, defend, and hold harmless Beninobas Jamaica BPO LLC and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of or related to your violation of these Terms or your use of the Site.

7. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Jamaica, without regard to its conflict of law principles.

Any dispute arising out of or relating to these Terms or your use of the Site shall first be attempted to be resolved through good‑faith negotiations. If the dispute cannot be resolved within 30 days, it shall be submitted to binding arbitration in Kingston, Jamaica, in accordance with the Arbitration Act of Jamaica. The prevailing party shall be entitled to recover reasonable attorneys’ fees and costs.

8. Changes to These Terms

We may update these Terms from time to time. The “Last Updated” date at the top of this page indicates when the most recent changes were made. Your continued use of the Site after any changes constitutes your acceptance of the new Terms. If you do not agree to the revised Terms, you must stop using the Site.

9. Miscellaneous

• Entire Agreement: These Terms, together with our Privacy statements, constitute the entire agreement between you and Beninobas Jamaica BPO LLC regarding your use of the Site.

• Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

• Waiver: Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision.

• Assignment: You may not assign or transfer these Terms (or any rights or obligations under them) without our prior written consent. We may assign these Terms freely in connection with a merger, acquisition, or sale of assets.

10. Contact Us

If you have any questions about these Terms of Service, please contact us:

Beninobas Jamaica BPO LLC
St. Ann, Jamaica
Email: info@beninobasjamaicabpo.com