Customer Care Specialist You are the heartbeat of our operation. You answer questions, solve problems, and turn frustrated callers into loyal customers. No sales pressure—just pure service .
Sales & Retention Specialist You save customers who are ready to leave. Through empathy and smart offers, you remind them why they chose us in the first place .
Technical Support Associate When something breaks (Wi-Fi, an app, a booking portal), you fix it. You guide customers step-by-step with patience and clarity .
Billing & Payments Advisor You handle the sensitive conversations—credit card declines, past-due accounts, refunds. You are firm, fair, and never judgmental General Application Don't See the Perfect Role? Apply Anyway.Don't See the Perfect Role? Apply Anyway. We're always looking for great people—even when we haven't posted the right job yet. Send us your application and resume. Tell us about your skills, your experience, and what you're looking for. If we feel there's a fit somewhere in our family, we'll find it. Your future might not be listed yet. But we'd love to discover it together.
Team Leader (Operations) You coach a pod of 12-15 agents. You run huddles, review call scores, and help your team grow. You don't just manage—you mentor.
Quality Analyst You listen to calls and score them—not to punish, but to teach. You identify training gaps and help agents level up.
Trainer / Process Coach You onboard new hires. You teach product knowledge, system navigation, and the art of de-escalation. You shape our culture from Day 1 .
Human Resources Officer Every family needs someone who keeps everyone connected. That's you. As our HR Officer, you'll welcome new members, support current ones, and make sure every person at BeninObas feels seen, heard, and valued.
